Customer Service 24/7
Customer Service 24/7
Your partner over the entire hot runner life

For all your support needs, contact your service center of reference:



24/7 Service Hotline

Ph. +39 0422 750 555


German speaking hotline: Ph. +49 69 668159666




​24/7 Service Hotline

Ph. +1-855-HRS-FLOW (1-855-477-3569)




Customer service 24/7 for Asian Countries

Ph. +86 18858181211



Our customer service support:

  • HRSflow System installation
  • Process tuning and optimization through try-out 
  • Customer training on HRSflow Systems maintenance
  • Prompt intervention on system’s issues. 24/7 hotline
  • Engineering changes
  • Customized spare parts strategy to satisfy all customer needs
  • Dedicated machines for fast production of customized components
  • Standard spare parts supplied in 24 hours


Spare parts

HRSflow Spare parts ensure that the performance of HRSflow hot runner systems remain productive for the entire life cycle of the system.

We can offer customized packages of spare parts to ensure you have the most common used components available on site.

Fast, experienced and efficient. Our team is always available to answer your questions and help you quickly find the issue.