At HRSflow, with our widespread global organisation of technicians and service centres, available 24/7, we support our clients from installation onwards, during the entire life of the product.
A prompt response is guaranteed by our web-based service platform which:
- manages the entire service log of each system throughout its life cycle
- guarantees integration of all service centres at our local branch offices.
This tool enables HRSflow to constantly monitor our client's needs, the reliability of our products and the quality of the services offered by our service network.
HRSflow guarantees support for the client with our on-line service and dedicated service technicians in the field. Our services cover:
- Optimisation of processes by means of support during try-out
- Client training in maintenance and process tuning
- Programmed maintenance schedule
- System updates
- Complete spare parts strategy to satisfy all our clients' needs
When necessary, we can reduce your downtime with our spare parts stores in strategic locations, which hold stocks of the main parts needed for repairs.
HRSflow also offers custom packages of spare parts to ensure you have the most commonly used components available on site. These solutions consist of:
- Spare parts kits supplied with every system
- Optimised stocks of spare parts based on your systems and main components
For all your support needs, contact your local service centre. You will find a list at the following link. To help us process your request faster, please quote your system number in your orderClick here